Customer Service

Ordering Online

Submit your order securely via our mobile-friendly web site. Visit us again after you have placed your order to easily track your shipment and view order history. You can even choose to pick up your order in the store at no additional cost!

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Accepted Methods of Payment

For your convenience, the University Store accepts cash, traveler's checks, personal checks, and credit cards (MasterCard, Visa and Discover). We also accept Bobcat Express ( the convenient easy way to make cashless purchases all over campus and approximately a dozen places off campus.

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Shipping Policies

Processing Time
General Merchandise orders are processed and shipped within 24 business hours of receipt. Weekend orders are processed and shipped on Mondays. Textbook orders are processed and shipped at predetermined dates for each semester. Those dates will be posted.

How we Ship
We offer standard ground and next day shipping to the 48 Contiguous U.S. states through UPS at the standard UPS shipping rates below. Packages generally take 2-3 days to reach an address in the continental U.S. Next Day options are available for an additional fee, calculated at checkout. Next Day delivery terms are posted below.

Shipping Rates
Our shipping charges for the Continental U.S. are as follows:
Orders of $0.00 - $4.00= $4.95
Orders of $4.01 - $50.00= $9.95
Orders of $50.01 - $150.00= $13.95
Orders of $150.01 - $300.00= $16.95
Orders of $300.01 or over= $21.95
Foreign Addresses. We cannot ship to APO's FPO's or other foreign addresses.

Next Day Delivery Terms
Selecting Next Day Delivery does not include processing time of your order. Next Day Delivery only includes from the time the order is picked up by the carrier at the University Store and delivered to the destination. The University Store is not responsible for unforeseen circumstances such as weather delays or other issues that may delay the pick-up/delivery of the order by the carrier. In addition, Next Day Air shipments leaving Friday will not arrive until Monday. If UPS does not offer Next Day Delivery in your area, you will be contacted. All Next Day Deliveries require a signature per UPS guidelines so we cannot waive this on this type of shipping.

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Bobcat Express

Bobcat Express is a debit card program available to all students, faculty and staff. This program is accessed through the FSU ID card. It is a money management system that is convenient and secure. Bobcat Express can be used to make purchases at many on-campus and off-campus locations. For a list of these locations, to add funds to your Bobcat Express card, or review additional information regarding Bobcat Express, please visit the Bobcat Express site:

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Using Financial Aid to Purchase Books/Supplies

  1. Place an order online at
  2. Choose the payment option "Bobcat Express Card."
  3. Note the total price of books (keep in mind the New prices in case Used are not available).
  4. Email the Billing Office at advising the total dollar amount to transfer to the student's Bobcat Express Card. It is wise to tell them the maximum price in case Used is not available.
  5. Orders may be picked up or shipped after the money is transferred and the order is processed.

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We sell postage stamps at face value-either full books of 20 or single first class stamps.

Special Orders
We offer special order services for textbooks, supplies, computers, and printers.

Shipping Services
We offer shipping services for any package you want to ship to anywhere. The cost of the service is just what the shipping cost is as calculated by UPS World-Wide ground rates plus $2.50 for a handling and packaging charge.

Student Book Buyback
We offer cash for books during our end of semester buyback. The dates will be communicated each semester. Be sure to bring in any book that you have to see if we can make you an offer. Be on the lookout for more information.

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Return, Refund & Exchange Policy

An original FSU Bookstore receipt is required for all Returns, Refunds or Exchanges. No cash refunds for credit card or Bobcat Express card purchases. Cash will be given for check purchases after check clears, usually five (5) business days.

Regardless of the date purchased, the return period for refunds for both New and Used textbooks will be within the first five (5) academic days from the first official day of class for Fall and Spring Semesters. Summer School and Inter-session textbook return period is within three (3) days from the first official day of class. Textbooks purchased from our website will not have the shipping costs refunded unless the class was canceled by the University.

New books must be returned clean and unmarked for a full refund. Shrink wrapped books with open software and/or access codes inside are not returnable if shrink is broken. Any new books returned in less than new, original, perfect condition may be returned only at the discretion of store management.

Used books will be returned for the purchase price if they are in saleable condition.

At the end of the return period for textbooks, exchanges of textbooks for other textbooks will be made for five (5) academic days, but only if incorrect books were purchased. Store credit will be issued for any difference.

Other Merchandise
Refunds for the full purchase price for other merchandise returned in saleable condition will be made within thirty (30) days of the receipt date. Shipping costs are nonrefundable. Software and computer related items must be in the original unopened intact packaging. There are no refunds on CD's, DVD's, or console games. If they are found to be defective, exchanges for the same products may be made.

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Contact Support

Contact us anytime with questions or concerns via email at: You can also contact our customer service department at: 301-687-4341.

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Our support staff will respond within 24 hours.

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